Phone Bookings Call:
(239) 936-5676
    
 
 
 
Terms and Conditions

Terms and Conditions:

 

Please read and the Following Terms & Conditions which affect your rental agreement and your rights.  

 

LIABILITY WAIVER

LESSEE shall assume, defend and at all times indemnify, protect and hold harmless LESSOR against all claims or demands arising from or related to LESSEE’s possession or use of the Vehicle(s) or Equipment during the lease period, or the acts or omissions of others during the lease period. LESSEE is responsible for any claim of liability public or private arising from or related to the possession or use of the Vehicle(s) or Equipment during your lease period. LESSOR assumes no liability whatsoever in connection with rentals.

 

PAYMENT and RESERVATION

The undersigned LESSEE is required to pay for the rental in full by credit card at the time of reservation.  Commercial Customers who have Terms with Coastal Carts Rentals may pay by company check.

 

CANCELATION POLICY

7+ days prior to delivery:  100% refund

2-7 days prior to delivery:   75% refund

0-1 days prior to delivery:  75% refund for bookings 14 days or more, and 50% refund for bookings of 1-14 days.

Once delivered:  Bookings 1-14 days will receive no refund.  Bookings greater than 14 days will receive a prorated refund of the daily & surcharge rates, but will forfeit the prep/delivery/fuel fees.

If there is a mechanical issue with the vehicle that prevents its safe use, please see the refund policy in the "Break Downs & Loss of Use" section below.

 

DELIVERY SCHEDULING

We cannot guarantee a specific time of day that our truck will arrive on the day of delivery or pickup.  Our normal delivery hours are 8:00 am to 4:30 pm.  If you have special delivery time needs, please call us and we will do our best to accommodate you.  Rentals booked with a delivery of 1 week leadtime or less are subject to delivery truck availability.

 

SECURITY

The LESSEE shall operate and store the Vehicle(s) or Equipment only in the community in which the vehicle was delivered unless otherwise agreed upon in writing by the LESSOR and LESSEE. The vehicle shall not be re-transported to any location not agreed herein.  The LESSEE agrees to remove all keys from the Vehicle(s) or Equipment and cable lock the steering wheel with included lock whenever unattended.
 

SAFETY

The LESSEE agrees that all authorized drivers must be a minimum of TWENTY-FIVE (25) YEARS OLD with a valid driver’s license and valid auto insurance. LESSEE agrees that the Vehicle(s) occupancy will not be exceeded. LESSEE agrees that cargo shall be carried only upon designated Utility Vehicle(s) and not upon passenger carts. In no event shall anything be carried upon the roof of any vehicle at any time. LESSEE agrees to operate the Vehicle(s) or Equipment within the rules and regulations set forth by the community or authority to which the vehicle was delivered.

 

ROUTINE MAINTENANCE

LESSEE shall be responsible for charging or fueling the Vehicle(s) or Equipment, maintaining proper battery electrolyte levels monthly (if equipped), maintaining proper tire pressure, and keeping the Vehicle(s) or Equipment clean and in good order. Any repair expenses caused by abuse or negligent operation, or use of the Vehicle(s) or Equipment for other than intended purposes, will be the responsibility of the LESSEE.  Please note that golf carts, like any vehicle through normal operation and maintenance, can and may stain the surfaces upon which they are driven and parked, such as those caused by battery acid/condensate, fuel, oil, grease, rust, sand, grass, or soil.  No compensation will be offered for driveway, garage, or other surfaces that are stained or damaged.  Coastal Carts Rentals encourages you to add a Parking Pad to your rental order to protect sensitive surfaces where vehicles are parked.

 

BREAK DOWNS AND LOSS OF USE

If the LESSEE suffers a breakdown or damage of the vehicle, they must notify Coastal Carts Rentals within 24 hours.  Coastal Carts Rentals, at its sole discretion, will repair or replace the vehicle at its earliest opportunity, or provide a pro-rated refund for the loss of use.  Pro-rated refunds are calculated as the total price of the rental divided by the number of days booked, times the number of days of lost use.  Coastal Carts Rentals will not be responsible for any third-party replacement vehicle or its cost , nor any other compensation or consequential damages or costs.  Loss of Use as a result of customer neglect, loss, damage, theft, vandalism, a failure to charge or fuel the vehicle or lack of routine maintenance will be the responsibility of the LESSEE, no refund will be given, and the LESSEE may be responsible for addition service calls or repair fees.  Determination of the responsible party resulting in a Loss of Use shall be the sole discretion of Coastal Carts Rentals.  Issues which do not affect the safe operation of the vehicle do not constitute of "Loss of Use", such as, but not limited to, cosmetic issues, noises, exhaust fumes.  No refunds will be given for Acts of God or Force Mejure.  Vehicle speed is typically 13-19mph - slow vehicle speed relative to other vehicles does not constitute a breakdown or mechanical problem, and as such, no repair or substitution will be made nor any refund given.

NOTE:  COASTAL CARTS RENTALS' OBLIGATIONS IN THE EVENT OF A BREAK-DOWN SHALL NOT EXCEED THE PRO-RATED REFUND AS DESCRIBED ABOVE.

 

REFUNDS

Any refunds given will be paid in the same form of payment as the original rental reservation.  Please allow 10 business days to process a refund.  The LESSEE hereby understands that Coastal Carts Rentals will not accept CREDIT CARD CHARGE BACKS, and the LESSEE shall bear the cost of all collection costs associated with CHARGE BACKS, and may furthermore be guilty of fraud if they are found to be challenging legitimate credit card charges.  By agreeing to these Terms & Conditions, you agree that any disputes arising from this rental agreement shall be first brought to the attention of the Rental Reservation Agent.  If a resolution cannot be agreed, the complaint shall be escalated in writing to:  MANAGER, COASTAL CARTS RENTALS LLC, 16611 S TAMIAMI TRAIL, FORT MYERS FL 33908.

 

LOSS OR DAMAGE

LESSEE shall bear all risk of loss or damage to the Vehicle(s) or Equipment from any cause whatsoever and that the LESSEE will, upon expiration or termination of this lease, return all said Vehicle(s) or Equipment to LESSOR in good working order, ordinary wear and tear excepted. LESSEE shall be solely responsible for any loss, theft, damage, fire, destruction, or vandalism by any person, act, or event whatsoever during the lease period. Battery chargers shall be kept away from water or rain at all times.
 

DAMAGE PAYMENTS

The LESSEE agrees to make immediate payment for all loss or damages, unless other arrangements have been agreed in writing by both parties, per the following schedule: Bent/Damaged Wheel/Tire: $100 (std.), $350 (premium.); Torn/Damaged Seat bottom/back, or SillyString: $350 each; Bent/Damaged Frame, Transaxle or Engine: $2,500 each; Bent/Damaged Lower Suspension: $300; Bent/Damaged Rack or Column: $750; Damaged Front Body: $400; Damaged Rear Body: $600; Bent/Damaged Roof Support: $250; 56” Roof: $400; 80” Roof: $600; 116” Roof: $800; Mirror: $100; Headlight or Tail Light Assembly: $200 each; Bumper: $200; Windshield: $200; Rocker Panel: $150; Lost Key: $20; Lost Lock or Cable: $50; Total Vehicle Loss: List Price ($7,000 to $12,000); $600 Lost or Inoperable Charger . The LESSOR reserves the right to collect additional damages, fees or charges in connection with said damage, collision, or negligence.  If your rental vehicle has pre-exisiting damage (i.e., damaged body, tears in seating, cracked windshield, etc.), this must be reported to Coastal Carts Rentals at the time of delivery, but not later than 24 hours after the time of delivery.  Normal wear and tear includes tire wear, corrosion, mold, scuffs, chips, fading, deterioration.

 

COLLECTIONS

If LESSEE fails to pay when due any rent or other amounts required under this lease, LESSEE shall pay to LESSOR a service charge of 5% of the delinquent amount, or USD$10.00, whichever is greater, plus interest of 1.5% per month from the due date until the date paid. In the event that this lease is referred to LESSOR’s Attorney or Small Claims Court to collect any amounts due hereunder, or to gain possession of the Vehicle(s), or to enforce any other rights of the LESSOR, LESSEE agrees to pay LESSOR all reasonable Attorney’s or collection fees in connection therewith. NOTE:  COASTAL CARTS RENTALS WILL AGGRESSIVELY PURSUE THE TIMELY COLLECTION OF ALL PAYMENTS DUE.

 

AGREEMENT

By clicking the "Agree" to our Terms & Conditions, the LESSEE agrees that he/she has read and accepts all of the terms & conditions herein.  If the Terms & Conditions are not acceptable, please decline them and do not continue with the rental reservation.  Any changes in the Terms & Conditions governing the lease/rental shall be agreed in writing by the LESSEE and LESSOR, and no verbal changes shall be deemed valid.